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Tell us what went wrong with a render, your plan or your account. You get a ticket number right away, and we answer by email.

Use the address of your Avatarity account, so that we can find it.

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Please do not send passwords or card numbers. See our privacy policy.

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The help page in the Studio answers common questions and attaches your account and render to the request.

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Support: ops@axtrelis.com
Privacy requests: legal@axtrelis.com

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A video shows you without your consent or breaks the law? Use the content report form; these reports are handled separately.

AvatarityStudio

AI video and image generation: API and Studio for Veo 3.1 Lite, Omni 1.1 Flash and Nano Banana. Operated by Axtrelis LLC.

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Operated by Axtrelis LLC // see Impressum

Avatarity is an independent service of Axtrelis LLC and is not affiliated with, sponsored by, or endorsed by Google LLC or Alphabet Inc. Veo, Nano Banana and other product names, logos, and brands are property of their respective owners.

Avatarity is offered to business customers (Unternehmer, § 14 BGB). Rendering depends on third-party AI providers, so render times can vary. Current status is on the status page.

© 2026 Axtrelis LLC. All rights reserved.
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